Customer Support Engineer - Enterprise Hardware & x86 Infrastructure

Join Exeo Global as a Customer Support Engineer and become a key player in delivering world-class technical support for enterprise-grade x86 infrastructure hardware. Based in the vibrant hub of Canggu, Bali, Indonesia, you’ll collaborate with a dynamic team to ensure seamless operations for our global enterprise clients. In this role, you'll troubleshoot complex technical issues, provide expert guidance, and maintain high levels of customer satisfaction. This is your chance to leverage your technical expertise in a supportive environment, while contributing to the success of a leading global company.

At Exeo Global, we pride ourselves on fostering innovation and growth. Our team is dedicated to delivering cutting-edge solutions for enterprise hardware and infrastructure. As a Customer Support Engineer, you'll work with the latest tools and technologies, including VMware vSphere, Dell EMC PowerStore, and HPE ProLiant servers. You'll have the opportunity to develop your skills and advance your career in a company that values both technical excellence and personal growth.

📋 Tanggung Jawab Pekerjaan

• Provide Level 2 and Level 3 technical support for enterprise-grade x86 infrastructure hardware, including servers, storage, and networking devices.
• Troubleshoot and resolve complex technical issues, ensuring minimal downtime and maximum uptime for our clients.
• Collaborate with cross-functional teams to develop and implement technical solutions for enterprise hardware.
• Monitor and maintain system performance, proactively identifying and addressing potential issues before they impact operations.
• Document technical processes, create knowledge base articles, and provide training to internal and external stakeholders.
• Work with clients to understand their technical requirements and provide expert recommendations for hardware upgrades and improvements.
• Stay up-to-date with industry trends and emerging technologies, applying this knowledge to enhance our support services.
• Participate in on-call rotations to ensure 24/7 coverage for critical technical issues.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in technical support, with a focus on enterprise hardware and infrastructure.
• Strong understanding of x86 architecture and enterprise-grade hardware components.
• Proficiency in using enterprise hardware management tools such as VMware vSphere, Dell EMC PowerStore, and HPE ProLiant.
• Certifications such as VMware Certified Professional (VCP), Dell EMC Certified Professional, or HPE Certified Professional are a plus.
• Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Fluency in English, both written and spoken, is required.

🛠️ Keahlian

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